We want you to be completely satisfied and happy with your order but if for any reason you are not and wish to return an item then please do so within 14 days of delivery for a refund or exchange. If we do not receive the return within this time frame, unless previously agreed, regretfully we will be unable to honor our refunds policy.
How to Return
Please contact us at firstname.lastname@example.org to let us know the items you wish to return. Please package all items carefully with each one in its original condition and with all labels and packaging attached, including hangers and plastic wrapping. Items should not show any signs of wear or damage.
Should you require us to arrange a return collection then please let us know, this cost will be deducted from your refund. All returns should be via a trackable method as we are not responsible for any losses.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Within 3 business days we will notify you that your refund has been processed to your original payment method. If you paid using "Cash on Delivery" the refund will be in the form of a credit note for a future purchase on Naneri website. Please note we do not offer exchanges – only refunds. If you would like an item in a different size or colour for example, simply return your original order for a full refund and place a new order with the different item. Please allow for up to 45days for the refund transfer to be completed.
Customer can cancel their order within 24 hours or before the order is dispatched; refunds will be made back to the payment solution used initially by the customer. Please allow for up to 45days for the refund transfer to be completed.
Naneri Fashion DMCC
JBC 2 Unit 702
PO Box 487776
Jumeirah Lake Towers